GRC – SVCN

Grievance Redressal Cell (GRC)

To provide a support system for the students & staff to address their grievances
To initiate proactive measures to redress the grievances of the students and staff.
To analyze the complaints and representations of aggrieved students and to take action with the appropriate authorities for redressal.
To get suggestions periodically from the students for improvement.

Create and implement a mechanism to handle the reported grievances/suggestions.
Install Grievance / Suggestion boxes at important places in the campus accessible to students / staff.
Grievance / Suggestion boxes are opened at college hours.
Accept written grievances from students and staff.
The name and identity of the person who reported Grievance shall be kept confidential.
The grievances at departmental level are governed by the concerned mentors, class Coordinators and Department Heads then and there.
Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the institution.
The cell reviews all cases and acts accordingly as per the policy
The cell submits report to the authority regarding the cases attended.
To formulate the policy to investigate and review complaints or grievances of students and staff.
To create awareness of availability of members for students and staff to report grievances.